Privacy

OrderProven is run by Amen Ahmed. It grades online shops on what happened to their orders, and shows that grade to shoppers.

For any question about this policy or your information, write to gorillahighdev@gmail.com.

A shop owner connects their Shopify store and approves read-only access. With that permission we read:

• The shop itself: its name, its web address, its myshopify.com address and the date it opened.
• Its orders from up to the last 180 days: the order's ID, when it was placed, whether and why it was cancelled, whether it was paid, whether it needed shipping, when it was shipped and delivered, whether a tracking number exists, whether a payment dispute exists, and which products were in it and how many.
• Where an order came from: only whether the buyer's last visit arrived through a link on our site, so the shop can see the sales we sent it.
• Its best-selling products: their titles, links and pictures, to show on the shop's profile.
• Its shipping promise: the handling time in its shipping settings, or failing that the text of its shipping policy, to find how many days it promises.

We also hold the access keys Shopify gives us for the shop. They are stored encrypted.

We do not read or keep the names, email addresses, phone numbers, postal addresses or payment details of a shop's customers. We ask Shopify only for the facts listed above, and nothing that says who bought.

A tracking number is checked for being present and is not kept.

• To work out the shop's grade.
• To show the shop's owner their dashboard.
• To show the shop's public profile and badge, when the owner has turned them on.
• To count the visits and orders our links send to the shop.

We use it for nothing else. We do not sell it, we do not use it for advertising, and we do not use it to train artificial intelligence systems.

Nothing is public until a shop passes the grade and its owner turns the badge on. From then, the shop's profile on our site shows:

• the shop's name and web address, and how long it has been selling
• its grade, and the rate and order count behind each measure
• a day-by-day picture of how its recent orders went
• its typical time to ship, and the time it promises
• a few of its best-selling products, which the owner can hide

The same record is available as data for other websites and software to read. Individual orders are never shown, only counts.

Shops too young to grade: a shop without enough orders or history gets no grade and no badge. Its owner can choose to show a plain page of its order counts so far. That page is off unless the owner turns it on, and it comes down by itself once the shop can be graded.

You do not need an account to use this site, and we do not ask who you are.

• Counting: when a profile is viewed or a link to a shop is clicked, we add one to that shop's total for the day. The count is not tied to you.
• Cookies: we set no advertising or tracking cookies. The only cookies are for shop owners signing in to their dashboard.
• The badge on a shop's site: it asks our site whether the shop's badge is active. It sets no cookie and we keep no record of who saw it.

Like every website, ours is delivered by service providers who see the internet address your device connects from. See the next section.

• Shopify is where a shop's records come from, and handles all billing. We never see a shop owner's card details.
• Cloudflare hosts this site and our database, and protects it from attack. It processes each request to the site, including the internet address it came from, and keeps technical logs for a short time.
• Fontshare supplies the typeface. Your browser fetches it from them directly.

We share information with no one else, unless the law requires it.

Everything is stored encrypted, and travels over an encrypted connection. A shop's access keys are encrypted a second time by us.

Our providers operate in many countries, so information may be stored or handled outside the country you are in.

• Order records are deleted 30 days after they pass out of the 180-day window we grade on.
• Visit counts and settings are kept for as long as the shop uses the app.
• When a shop removes the app, our access ends at once and its profile and badge come down. Shopify then sends us an erase notice, normally 48 hours later, and every record we hold for that shop is deleted.
• When a shop's customer asks Shopify to be erased, Shopify tells us which orders were theirs and we delete those order records.

Shop owners can hide products from their profile, turn off the badge by cancelling in Shopify, or remove the app at any time. You can also ask us for a copy of what we hold about your shop, or to have it corrected or deleted.

Shoppers: we hold nothing that identifies you. If you have asked a shop or Shopify to erase your information, the notice reaches us and we act on it as described above.

Depending on where you live, the law may give you further rights over your information. Write to gorillahighdev@gmail.com and we will answer.

If what we read, keep or share changes, this page will change first, and the date at the top will show it.